Terms & Condition

Effective Date: June 01, 2025

1. Acceptance of Terms

By creating an account or using HatidKitaPH, you acknowledge and agree to comply with these Terms and our Privacy Policy. HatidKitaPH reserves the right to modify or update these Terms at any time. Continued use of the App after changes have been posted signifies acceptance of those changes.

2. Eligibility

Customers: Must be at least 18 years old or have guardian consent to use the App.

Drivers: Must be at least 18 years old, possess a valid driver's license, and comply with all applicable local laws, including vehicle registration, insurance, and TODA (Tricycle Operators and Drivers Association) or barangay authorization where applicable.

3. Account Registration

Customers must register with accurate, complete personal and contact information.

Drivers must submit valid credentials, including proof of identity, license, vehicle documents, and other required registrations. Users are responsible for maintaining the security of their account.

4. Services Provided

HatidKitaPH is a platform that facilitates:

• Local ride bookings using tricycles, motorcycles, and trisikads.
• Parcel delivery within cities.

HatidKitaPH does not own or operate any vehicles; drivers operate as independent service providers.

5. Customer Responsibilities

• Use the App lawfully and ethically.
• Provide accurate pickup and drop-off details.
• Pay all applicable fees.
• Treat drivers respectfully.
• Avoid misuse of the cancellation function.

6. Driver Responsibilities

• Provide safe, professional, and legal transport and delivery services.
• Maintain vehicles in good condition.
• Uphold courtesy and respect toward customers.
• Avoid fraudulent, abusive, or discriminatory behavior.

7. Payment and Fees

Customers: Fees for rides and deliveries are shown in the App and may include base fare, per-kilometer charges, and additional handling fees (for fragile or oversized parcels). Payments are processed via the App or Cash payment.

Drivers: Earnings are disbursed through the App, less applicable service fees. HatidKitaPH may charge a platform commission.

8. Cancellation and Refund Policy

Customer Cancellations: If cancelled after a driver has been dispatched, a fee of 10% of the estimated fare or a minimum of ₱30, whichever is higher, may be charged.

Driver Cancellations: Repeated or unjustified cancellations may lead to penalties or account suspension.

Refunds: Requests for refunds must be submitted via the App. Refunds are subject to review.

9. User Conduct

Users agree not to:

• Engage in illegal activities.
• Harass or harm other users.
• Damage the reputation or operations of HatidKitaPH.
• Misrepresent identity or intent.

Violations may result in account suspension or legal action.

10. Limitation of Liability

HatidKitaPH shall not be liable for:

• Accidents, damages, or losses during transport.
• Delays or service interruptions.
• Acts or omissions of third-party drivers or users.

11. Indemnification

Users agree to indemnify and hold HatidKitaPH and its affiliates harmless from claims or damages arising from violation of these Terms, misuse of the App, or unlawful behavior.

12. Termination

HatidKitaPH reserves the right to suspend or terminate any account for violations of these Terms, fraudulent activities, or threats to the safety of the community.

13. Dispute Resolution

Disputes shall first be addressed through the App’s support team. If unresolved, they shall be subject to binding arbitration in the Philippines, in accordance with the Philippine Dispute Resolution Center rules.

14. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Legal actions must be filed within Philippine jurisdiction.

15. Miscellaneous

• Severability: If any provision is invalid, the remaining terms remain in effect.
• Entire Agreement: These Terms, along with our Privacy Policy, form the complete agreement between you and HatidKitaPH.

16. Contact Information

For support or inquiries, contact us at:

Email: support@hatidkitaph.com

Thank you for using HatidKitaPH – Your Local Ride & Delivery Partner.