Privacy Policy

Effective Date: June 01, 2025

1. Information We Collect

We collect the following types of data to ensure seamless and secure use of our services:

• Personal Information: When you create an account, we collect your name, contact number, email address, profile image, and payment information.
• Location Data: Real-time GPS data is collected to enable accurate pickup, drop-off, and delivery tracking. Location tracking is only active when the app is in use.
• Booking and Transaction Data: Details of your rides and deliveries, such as vehicle type, origin/destination, parcel details, and fare amount.
• Communication Data: Any correspondence made with customer support or drivers, including messages, call logs, or support requests.
• Device & Usage Data: Technical details such as your device type, IP address, app activity, crash logs, and diagnostic data.

2. How We Use Your Information

We use your data to:

• Facilitate ride bookings and parcel deliveries
• Match riders with drivers based on location and availability
• Process payments and generate transaction records
• Improve app features, performance, and security
• Provide customer support and resolve issues
• Send you service updates or promotional offers
• Comply with applicable laws and safety protocols

3. Sharing of Information

Your information may be shared only as necessary, including:

• With Drivers: To fulfill a ride or delivery request, necessary details such as your name, contact number, and pickup/drop-off points may be provided.
• Service Providers: We may share data with trusted third parties who help in payment processing, cloud storage, or technical maintenance.
• Legal Compliance: Data may be disclosed in compliance with a subpoena, court order, or other legal process.
• Business Transitions: In the event of a merger, acquisition, or restructuring, your information may be transferred accordingly.

We do not sell your personal information to third parties.

4. Data Security

We use commercially reasonable safeguards to protect your personal data against loss, theft, and unauthorized access. While no system is 100% secure, we take all reasonable steps to ensure data security.

5. Your Rights

You have the right to:

• Access and Update: Request access to or corrections of your personal data.
• Delete Data: Request deletion of your data, subject to any legal retention requirements.
• Opt-out of Communications: Unsubscribe from marketing messages via in-app settings or the unsubscribe link.
• Manage Location Access: Disable location permissions through your device settings (note: this may limit service functionality).

6. Data Retention

We retain your personal data only as long as necessary to provide our services, resolve disputes, enforce agreements, and comply with legal obligations.

7. Third-Party Services

Our App may contain links or integrations with third-party websites or services. We are not responsible for their privacy practices and encourage you to read their privacy policies separately.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted in-app and on our website, with the revised effective date clearly indicated. Continued use of the App signifies your acceptance of any changes.

9. Contact Us

If you have questions, concerns, or requests regarding your data or this Privacy Policy, you may contact us through:

Email: support@hatidkitaph.com